Please note that delivery times may be longer than normal.

You will receive a shipment notification with a tracking number once your order has been completed and shipped by A Quiet Office.

Processing and Shipping Information:

Orders ship from a central distribution facility located in Scarborough, Ontario. Online orders enter into processing every Tuesday after they are placed. AQO does not ship on weekends or Statutory Holidays. Orders placed on a Friday will enter into processing the following Tuesday.

There are times when an order may require additional processing time due to the size of the order, location of the products, or volume of orders being processed. If your order is delayed, you will receive notification from our Customer Service Department.

International Shipping information and policies:

AQO currently only ships acoustic panels outside Canada and within.  All other items only ship within Canada.

Shipping Rates and Services:

All orders are shipped via Canada Post or UPS (customers can choose the carrier during checkout). Delivery timelines are given in business days. AQO reserves the right to change to a different carrier at any time than the one selected at checkout in some circumstances.

Expected Delivery Timeline:

Please note orders require 2-3 business days for processing prior to shipping. Please also note during this time, there may be delays to orders shipped due to longer delivery times by Canada Post and UPS. At this time Canada Post and UPS are not ensuring any of their service delivery commitments will be made, due to overwhelming e-commerce volumes being experienced.

• Expedited Parcel and Priority:

  2 – 9 Business Days 

Tracking your order:

Once your order has shipped, you will receive an email from AQO that includes a link to your Canada Post or UPS tracking information. Your tracking number should be active within 24-48 hours of the creation of your shipping label. You can follow the status of your shipment by clicking the following link www.canadapost.ca/track or https://www.ups.com/ca/en/services/tracking/information.page

Out of stock items:

If an item is found to be unavailable due to an inventory discrepancy or another factor, the item will be removed from your order and you will be notified. You will not be charged for any items that are not available. When you submit an order through our online store, your credit card is pre-authorized for the total cost of the ordered product(s), applicable taxes, and shipping costs. When your order is shipped, AQO will charge an amount that reflects the total cost of the shipped product(s), applicable taxes, and shipping costs. Items that are cancelled due to being out of stock will not be included in the final charge to your card.

Special Requests and Outstanding Circumstances:

If you require special attention to your shipment or have a request that falls outside of our stated policies and/or timelines, we may be able to accommodate you. For urgent requests, please contact our Customer Service Department during regular business hours (9:00 am – 5:00pm Monday to Friday at info@aquietoffice.com. Additional charges may be required depending on the nature of your request.

Contact us:

If you have a question about our shipping policies or order please use our contact us form to reach our online customer service department at info@aquietoffice.com